FAQs

How can I contact Clasilux?

For any inquiries or assistance, please email our customer service team at info@clasilux.com. We're here to help with any questions or concerns you may have!

Do you ship worldwide?

Absolutely! We offer global shipping to accommodate our international customers.

Where do you ship from?

Our products are shipped from both the USA and Italy, ensuring efficient delivery to our global customer base.

Can I change or cancel my order?

Changes or cancellations must be requested within 12 hours of placing your order. Unfortunately, we cannot accommodate requests made after this period. However, you're welcome to return the received order for a full refund.

What payment methods do you accept?

We accept a variety of payment options for your convenience:

  • Major credit cards: VISA, Mastercard, AMEX
  • PayPal

When will my order be processed?

Our order processing schedule is as follows:

  • Processing Time: 1-3 business days from the order date.
  • Shipping Days: Monday to Friday (excluding weekends).
  • Note: Processing times may extend during holidays and sale seasons.

How long will it take to receive my order?

For detailed shipping options and estimated delivery times, please visit our Shipping & Delivery page. Here, you'll find comprehensive information about our shipping policies and timelines.

What if I don't receive my order?

If your order hasn't arrived within 30 days after shipping, you're eligible for a full refund.

How do I return an item?

To initiate a return, please contact us at info@clasilux.com with your order details.

What if the item(s) I received are defective/incorrect/damaged?

In the event of receiving defective, incorrect, or damaged items, please contact us with your order number and photographs of the items. We aim to resolve such issues promptly.

When will I receive my refund?

Refunds are processed as follows:

  • Credit will be returned to the original payment method.
  • Processing Time: 7-10 business days post-receipt of the returned item or cancellation request.
  • For any delays, please contact your card-issuing bank. Note that the posting of the refund may take additional time.