FAQs
How can I contact Clasilux?
We’re always here to help! If you have any questions or need assistance, feel free to reach out to us at info@clasilux.com. Our customer service team will get back to you as quickly as possible.
Do you ship worldwide?
Yes, we ship to virtually every corner of the globe! Whether you’re in the USA, Italy, or anywhere else, we’ve got you covered.
Where do you ship from?
Our products are shipped from both the USA and Italy to ensure fast and reliable delivery worldwide.
Can I change or cancel my order?
If you need to make any changes or cancel your order, please let us know within 12 hours of placing it. After this time, we're unable to make any changes, but you can always return the items for a full refund once they arrive.
What payment methods do you accept?
For your convenience, we accept a variety of secure payment options:
- Major credit cards: VISA, MasterCard, AMEX
- PayPal
When will my order be processed?
Here’s how our processing works:
- Processing Time: 1-3 business days after your order is placed.
- Shipping Days: Monday to Friday (excluding weekends).
Note: Processing may take a bit longer during holidays or sale periods.
How long will it take to receive my order?
Shipping times depend on your location. For detailed shipping options and estimated delivery times, please check out our Shipping & Delivery page.
What if I don’t receive my order?
If you haven’t received your order within 30 days after it’s been shipped, you’re eligible for a full refund. Please contact us so we can resolve the issue.
How do I return an item?
If you’re not completely satisfied with your purchase, we’re happy to help with returns. Simply contact us at info@clasilux.com with your order details, and we’ll guide you through the process.
What if the item(s) I received are defective, incorrect, or damaged?
We want you to love your Clasilux products! If you’ve received a defective, incorrect, or damaged item, please reach out to us immediately with your order number and photos of the item. We’ll work quickly to resolve the issue.
When will I receive my refund?
Once we’ve received your returned item or cancellation request, we’ll process your refund.
- Processing Time: 7-10 business days.
Refunds are issued back to your original payment method. Please note that it might take additional time for your bank to post the refund.
Do you offer gift cards?
Yes, we offer gift cards so you can treat someone special to the perfect Clasilux charm. Visit our Gift Cards page for more information.
What should I do if I received the wrong size or color?
If your item is the wrong size or color, please contact us right away with your order number and a photo of the product. We’ll send you a replacement or help you return it for a refund.